Walnut,
California, USA: Relocate your customer support services in
Philippines. Avail customized service plans at a fraction of the cost of
outsourcing similar jobs onsite. Benefit by an additional quality control
measure. Approve all call center agents before they go live in your campaign. GlobalSky call center services is going great guns with their inbound call
support, outbound telemarketing, and back office services. The reasons are
obvious. Companies these days would like to take full advantage of the rising
preference for Philippines to outsource their call center business.
Lately, the rise of Philippines has
been reshaping the call center services
business. Two compelling reasons stand out for this emergence.
- Maturation of the outsourcing business in that country
- Preference for American English
It is not the wage factor alone that
has built up an edge for choosing Philippines as the preferred destination.
“The country has the right blend of
the east and west,” says a chief executive of an outsourcing firm. “The
attentive hospitality and attitude of care and compassion with a mix of
Americanization is what makes Philippines unique.”
GlobalSky has even gone a step further
to improve customer service. They provide advanced software, remote monitoring
capabilities as well as charts and graphs so that clients can conduct their own
quality assurance checks.
Outbound telemarketing has been around
since long but in the recent years it is creating a large buzz. The reason is
telemarketing has to work in a variety of settings to spread awareness of a
product, and finally to clinch a deal.
Each company is different with
relation to its products and services. Selling goods or services and finding
out what people want to buy requires using a “script” prepared by the
management of the client company.
This places great demand on the
Relocate your customer support services in
Philippines. Avail customized service plans at a fraction of the cost of
outsourcing similar jobs onsite. Benefit by an additional quality control
measure. Approve all call center agents before they go live in your campaign. . Global Sky uses
the latest technology in their outbound call center so that the clients need
not worry about customers becoming annoyed because of issues like poor line
quality.
Clients can even access the call
center’s software to monitor the team’s performance while the campaign is on.
As one CEO of a company put it, “we
want a call center that really understands our business and creates positive
customer experience in every interaction.”
Being cost effective and yet providing
high-quality service has always been a challenge for call centers.
Call
center Philippines seems to be well geared for the job.
You
can contact Global Sky at the following address:
Global
Sky US
340
S LEMON AVE # 5152 A
WALNUT
CA 91789
